From University World News: “AI-powered learning environments increasingly resemble customer service systems. Feedback is always available. Responses are personalised. Friction is treated as a defect to be resolved quickly. Confusion is no longer a moment to sit with, but a problem to be optimised away. From an institutional perspective, this is attractive. It improves student satisfaction metrics, reduces instructor workload, and scales across borders. But education has never been only about satisfaction. It has relied on productive difficulty, on moments when students must wrestle with ambiguity, disagreement and incomplete understanding. These moments are not pedagogical failures; they are often the very conditions under which learning deepens.”
